Our team will be out of the warehouse until January 2 to reflect on the year, plan for the year ahead, and spend time with our friends and family! Here's why.
This year, for the second time, we are taking extended, paid time off as a company. In years past, we had a few days off for the holidays themselves, but we worked right up to and in between them. I know that any time off at all is a treat, but the year before last in particular, we felt ourselves struggling. During the busiest season of the year, some team members felt guilty taking extra time off to travel and visit family. Others didn't have any paid time off remaining. I found myself struggling with whether it was worth it to travel and visit family for just a day or so knowing I'd want to be back at work in the trenches after the New Year. We were in an unproductive, unfocused, no-man's land. It felt like the transition from one year to the next wasn't carrying enough weight, and there wasn't enough pause or time for reflection. We slipped mindlessly into the next season.
So, we decided to do things differently. We wanted to find a way to collectively pause, reflect, and celebrate with our loved ones. We wanted to generate that feeling of summation, accomplishment, and fellowship that the end of a college semester brings. So, in addition to our PTO benefits and other paid holidays, we added a full, paid break through New Year's Day. As a young company, this was not only scary to commit to financially, but it was also strategically scary, as we didn't know how we would handle halting operations for almost two weeks and still ship orders on time. But, as always, where there's a will, there's a way. We did it successfully last year, and we are confident we can do it again this year. We have worked collectively to prepare for our absence and earn this break. Now, we can all walk out of the warehouse knowing we have done our jobs fully and well. We can rest easy, sleep well, connect with our family and friends, and know that our comrades are all doing the same.
I'm so thankful that we are in a position to enjoy this luxury as a team, and I can't wait to return in January renewed and energized. Check out the note from our Customer Relations Team below - even though we won't be in the warehouse, we still have you covered.
Take it away, CR...
We are so proud of everything our Customer Relations Team has accomplished this year and are equally excited for what’s to come in 2019. We highly value the relationships we continue to build with our customers through email conversations and our ES Markets, and we hope to continue to foster those relationships and find new ways to interact with each of you in the New Year.
Until then, we have gathered a few questions and answers that may come up while we are away on our holiday break!
Thank you for joining us for the ride, and we’ll see you in 2019!
Emily, Kaitlin, and Alexandra
When can I expect a response to my email?
We are currently out of the office spending time with our families and loved ones. We will be back on January 2 and will work to respond to each email as quickly as we can! Our goal is to have all emails sent between December 20 - January 1 responded to by Friday, January 4. In the meantime, we encourage you to learn more about who we are and our process by reading some of Liz’s blog posts!
When can I expect to receive my order?
Our entire team will be back in the studio working hard on your order on January 2. All orders have a 4-5 week lead time, and orders placed after December 2 will still ship within 4-5 weeks of purchase. No orders will ship until after the new year, but we’ll work as quickly as we can to get your order shipped as soon as possible.
If I place my order today, when will it arrive?
Our lead time is currently 4-5 weeks, so you can expect your order to ship within 4-5 weeks of making your purchase. We will honor the lead time promised on the website, and your lead time begins as soon as you place your order. We’ll be working fiercely to get your garment(s) completed as soon as we’re back!
I didn’t receive my order by Christmas - where is it?
We hope that no one is reaching out with this question! Every order placed before our domestic holiday deadline, December 1, was shipped on (or before) the USPS Christmas delivery deadline, December 20. You can find tracking updates in the email confirmation that was sent when your order was packed prior to USPS pick up. If your order is still with USPS and didn’t arrive on time, we are truly sorry and will do whatever we can to resolve the issue when we are back on January 2. If you placed your order after our holiday deadline, you can expect to receive your order in the new year.
Due to the unpredictability of customs processes, I'm afraid we are unable to guarantee holiday delivery for international orders this year.
How can I return a garment that I received as a gift?
Send us an email with the order number and/or whose name is on the order, and we’ll get that return set up! And don’t worry - we’ll do our best to make sure the person who gave you the gift never finds out. ;)
We completely understand how busy the holiday season can be, so we’re happy to honor your return through January 31! Just let us know which piece(s) you want to return and whose name is on the order, and we’ll get that set up for you.
PLACING AN ORDER
Why is the garment I want to order unavailable?
All of our garments are made to order in our Nashville, TN warehouse by a small, hard-working team of individuals! We are so thankful for each order we receive because they keep us busy and allow us to continue doing the work we love. That said, since we have a limited number of people on our team and a made-to-order workflow, we are only able to produce a certain number of garments each week in order to maintain our ideal lead time. Once we’ve reached our order capacity for the week, our made-to-order garments become unavailable for purchase until the next Wednesday. We reopen sales every Wednesday at 11AM CST, so you can place your order soon!
GARMENT FIT & SIZING
I received a gift card and need help figuring out my size.
We are so excited for you to add a new ES garment to your wardrobe and cannot wait to help you find the right size! We always recommend looking at our Sizing Guide first, but if you’re still unsure, send over your bust, waist, and hip measurements along with your height, and we’ll send you our best recommendation as soon as possible.
While we're away...
"Your conscious clothing choices tell your subconscious self something about how you feel, what you think, and how you’re choosing to arm yourself for the day. Clothing can facilitate or hinder your work, and clothing can be a tool or a crutch. Your clothing determines the first impression you give others. It speaks about you before you have a chance to say any words. You can create or deny an identity with what you wear."
"As a made-to-order company (meaning we cut, sew, and ship each garment after you’ve placed an order for it), we cannot limit our growth by selling out of inventory like most businesses do. In order to control and manage our growth, we have decided to limit the number of orders we accept during a given week to match our production capacity. In the past, we’ve taken orders in an unlimited fashion and adjusted our team size/hours/lead time accordingly. With our ever-increasing growth, this was no longer possible or desirable. Making a change to our model has provided us the stability, control, and limitations needed to focus on the right things at the right time and to make sure we’re having the impact we care about on the world."
"Ultimately, I suppose I believe our consumption habits would be healthier (and we'd be happier) if we shopped based on filling needs in our life with intentional goods designed to serve those needs. Those needs may be philosophical, ethical, practical, physical, emotional, and financial. But they are certainly not strictly financial, and we should evaluate the products that fill those needs on far more than their cost to create and the resultant price tag."