December 18, 2019 • All / Behind the scenes

OUR TEAM WILL BE OUT OF THE WAREHOUSE UNTIL THURSDAY, JANUARY 2 TO REFLECT ON THE YEAR, PLAN FOR THE YEAR AHEAD, AND SPEND TIME WITH OUR FRIENDS AND FAMILIES! HERE'S WHY.

This year, for the third time, we are taking extended, paid time off (PTO) as a company. In years past, we had a few days off for the holidays themselves, but we worked right up to and in between them. I know any time off at all is a treat, but 2016 in particular was a struggle. During the busiest season of the year, some team members felt guilty taking extra time off to travel and visit family. Others didn't have any PTO remaining. I found myself contemplating whether the struggle was worth traveling and visiting family for just a day or so, knowing I'd want to be back at work in the trenches after New Year's. We were in an unproductive, unfocused, no-man's land. It felt like the transition from one year to the next wasn't carrying enough weight, and that there wasn't enough pause or time for reflection. We slipped mindlessly into the next season.

In 2017, we decided to do things differently. We wanted to find a way to collectively pause, reflect, and celebrate with our loved ones. We wanted to generate that feeling of summation, accomplishment, and fellowship the end of a college semester brings. So, in addition to our PTO benefits and other paid holidays, we added a full, paid break through New Year's Day. 

As a young company, this was not only scary to commit to financially, but also strategically scary, as we didn't know how we would handle the lapse in operations for almost two weeks and still ship orders on time. But, as always, where there's a will, there's a way. We did it successfully for the past two years, and we are confident we can do it again this year. We have worked collectively up through today to prepare for our absence and to earn this break. Now, we can all walk out of the warehouse knowing we have done our jobs fully and well. We can rest easy, sleep well, connect with our family and friends, and know our teammates are all doing the same.

I'm so thankful we are in a position to enjoy this luxury as a team, and I can't wait to return in January renewed and energized. Check out the note from our Customer Relations Team below; even though we won't be in the warehouse, we still have you covered.

Take it away, CR...

We are so proud of everything our Customer Relations Team has accomplished this year and are equally excited for what’s to come in 2020. We highly value the relationships we have built with our customers through email conversations, warehouse tours, and our ES Markets, and we hope to continue to foster those relationships and find new ways to interact with each of you in the new year.

Until then, we have gathered a few questions and answers that may come up while we are away on our winter break!

Thank you for joining us for the ride, and we’ll see you in 2020!

Warmly,
Emily, Alexandra, and Lydia

WINTER BREAK FAQS

When can I expect a response to my email?
We are currently out of the office spending time with our families and loved ones. We will be back on January 2 and will work to respond to each email as quickly as we can! We hope to have all emails sent between December 18 and January 1 responded to by Wednesday, January 8. In the meantime, we encourage you to learn more about who we are and our process by reading some of Liz’s blog posts!

ORDER STATUS

When can I expect to receive my order?
Our entire team will be back in the warehouse working hard on your order on January 2. All made-to-order pieces are on a 4–6 week lead time, so orders placed after December 1 will ship within 4–6 weeks of purchase. No made-to-order pieces will ship until after New Year's, but we’ll be working as quickly as we can to get your order shipped as soon as possible!

Sample Sale orders placed before December 18 will ship by USPS's holiday delivery deadline of December 21. Sample Sale orders placed after December 18 will ship in the new year after we return from winter break.

If I place my order today, when will it arrive?
Our entire team will be back in the warehouse working hard on your order on January 2. Our lead time is currently 4-6 weeks, so you can expect your order to ship out within 4-6 weeks of making your purchase. We will honor the lead time that is promised on the website, so your lead time begins as soon as you place your order. We’ll be working fiercely to get your garment(s) completed as soon as we’re back!

I didn’t receive my order by Christmas. Where is it?
We hope no one is reaching out with this question! Every order placed before our domestic holiday deadline, the week of November 25, was shipped on (or before) the USPS holiday delivery deadline of December 21. You can find tracking updates in the email confirmation that is sent when USPS receives the package. If your order is still with USPS and didn’t arrive on time, we are truly sorry and will do whatever we can to resolve the issue when we are back at work in January. If you placed your order after our holiday deadline, you can expect to receive your order in the new year.

Due to the unpredictability of the customs process, we're afraid we are unable to guarantee holiday delivery for international orders this year.

RETURNS

How can I return a garment I received as a gift?
Send us an email with the order number and/or name the garment was placed under, and we’ll get that return set up! And don’t worry; we’ll do our best to make sure the person who gave you the gift never finds out. ;-)

Will you honor my return after 14 days?
We completely understand how busy the holiday season can be, so we’re happy to honor your return through January 31! Just let us know which piece(s) you want to return and whose name is on the order, and we’ll get that set up for you.

CAPPED SALES

Why is the garment I want to order unavailable?
All of our garments are made to order in our Nashville, Tennessee, warehouse by a small, hard-working team of individuals! We are so thankful for each order we receive because they keep us busy and allow us to continue doing the work we love. That said, since we have a limited number of people on our team and a made-to-order workflow, we are only able to produce a certain number of garments each week in order to maintain our ideal lead time. Once we’ve reached our order capacity for the week, our made-to-order garments become unavailable for purchase until the next Monday. We reopen sales every Monday at 9AM CST, so you can place your order soon!

GARMENT FIT & SIZING

I received a gift card and need help figuring out my size.
We are so excited for you to add a new ES garment to your wardrobe and cannot wait to help you find the right size! We always recommend looking at our Sizing Guide first, but if you’re still unsure, send over your bust, waist, and hip measurements along with your height, and we’ll send you our best recommendation as soon as possible.

 

 

While we're away, catch up on the blog...