Our team will be out of the warehouse for 10 days spending time with our friends and family! Here's why.
This year, for the first time ever, we are taking extended paid time off as a company from today until January 2. Normally, we have a few days off for the holidays themselves, but we will work right up to and in between them. I know that time in itself is a treat, but last year, in particular, we felt ourselves struggling. During the busiest season of the year, some people on the team felt guilty taking extra time off to travel and visit family. Others didn't have any remaining Paid Time Off. I found myself struggling with whether it was worth it to travel and visit family for just a day or so knowing that I'd want to be back at work in the trenches after the New Year. We were in an unproductive, unfocused no-man's land. It felt like the transition from one year to the next wasn't carrying enough weight, and there wasn't enough pause or time for reflection. We slipped mindlessly into the next season.
This year, we wanted to do things differently. We wanted to find a way to collectively pause, reflect, and celebrate with our loved ones. We wanted to generate that feeling of summation, accomplishment, and fellowship that the end of a college semester brings. So, in addition to our PTO benefits and other paid holidays, we added a full paid break from Christmas Eve through New Year's Day. As a young company, this was scary to commit to financially but also strategically - we didn't know how we would handle halting operations for a full 10 days and still ship orders on time. But, as always, where there's a will, there's a way. We have worked collectively up through today to prepare for our absence and to earn this break. Now, we can all walk out of the warehouse today knowing that we have done our jobs fully and well. We can rest easy, sleep well, connect with our family and friends, and know that our comrades are all doing the same.
I'm so thankful that we are in a position to enjoy this luxury as a team, and I can't wait to see how we'll perform in January when we return renewed. Check out the note from our Customer Relations Team below - even though we won't be in the warehouse, we've still got you covered.
Take it away CR...
We are so proud of everything our Customer Relations Team has accomplished this year and are equally excited for what’s to come in 2018. We highly value the relationships we have built with our customers and hope to continue to foster those relationships and find new ways to interact with each of you.
Until then, we have gathered a few questions and answers that may come up while we are away on our holiday break! Our customers are such strong, intelligent women, and we want you to feel empowered when you reach out to us.
Thank you for joining us for the ride, and we’ll see you in 2018!
Emily, Kaitlin, and Alexandra
When can I expect a response to my email?
We are currently out of the office spending time with our families and loved ones. We will be back on January 2 and will be working to respond to each email as quickly as we can! Our goal is to have all emails sent between December 22 - January 1 responded to by Friday, January 5. In the meantime, we encourage you to learn more about who we are and what our process is by reading some of Liz’s recent blog posts!
When can I expect to receive my order?
Our entire team will be back in the studio working hard on your order on January 2. All orders are on a 3-5 week lead time, so if you placed your order between December 1 - December 16, you can expect to receive your order at the beginning of January. If you placed your order after December 16, you can expect to receive your package toward the end of January. No orders will ship until after the new year, but we’ll be working as quickly as we can to get your order shipped as soon as possible.
If I place my order today, when will it arrive?
Our entire team will be back in the studio working hard on your order on January 2. Our lead time is currently 3-5 weeks, so you can expect your order to ship out within 3-5 weeks of making your purchase! We will honor the lead time that is promised on the website, so your lead time begins as soon as you place your order. We’ll be working fiercely to get your garment(s) completed as soon as we’re back!
I didn’t receive my order by Christmas - where is it?
We hope that no one is reaching out with this question! Every order placed before our domestic holiday deadline, November 30, was shipped on (or before) December 18. Orders to our international customers that were placed before our international holiday deadline, November 20, was shipped by the USPS cutoff, December 7. You should have received an email confirmation with your tracking information when your order left our building. If your order is still with USPS and didn’t arrive on time, we are truly sorry and will do whatever we can to resolve the issue when we are back at work in January. If you placed your order after our holiday deadline, but before December 22, you can expect to receive your order in January.
How can I return a garment that I received as a gift?
Send us an email with the order number and/or name the garment was placed under and we’ll get that return set up! And don’t worry - we’ll do our best to make sure the person who gave you the gift never finds out. :)
GARMENT FIT & SIZING
I received a gift card and need help figuring out my size.
We are so excited for you to add a new ES garment to your wardrobe and cannot wait to help you find the right size! We always recommend looking at our sizing guide first, but if you’re still unsure, send over your bust, waist, and hip measurements along with your height. We’ll send you our best recommendation as soon as possible.
While we're away...
"Ultimately, I suppose I believe our consumption habits would be healthier (and we'd be happier) if we shopped based on filling needs in our life with intentional goods designed to serve those needs. Those needs may be philosophical, ethical, practical, physical, emotional, and financial. But they are certainly not strictly financial, and we should evaluate the products that fill those needs on far more than their cost to create and the resultant price tag."
"I think that, for me, the objects that tend to add the most value are the ones that are highly, highly functional. I can see and feel their application in my daily life, and I can connect with the story of where they came from. So, I think that the power of objects is really real; and it certainly is one that is not to be discounted. I think when we are thinking about the kind of lower-priced, but perhaps lower quality products in our lives, we just seem to be evaluating: What is their purpose, what is their function for me, and am I making a conscious decision here rather than an unconscious one?"
"Designing for artists and creators is my deepest desire. Facilitating and supporting women working with their hands, hearts, and minds through dress - that is what fuels me. Clothing is a tool for communicating with others; yes. But it is first and foremost a tool for becoming oneself. A tool through which to speak to your own body, a tool to make movement easier, a tool to eliminate distraction, a tool to quiet insecurity and amplify confidence, a tool to catalyze creation."