FAQs: Online Sample Sale
Why are we doing this online Sample Sale?
We are always workshopping new ways to make our in-person sample sales accessible to our customers who can't make it, and we're trying something new this time! We have lots of great inventory still left over from our last ES Market and want to share that with you. If you’re curious to learn more about why we’re hosting this online Sample Sale, you can read more here!
Why do you have so much inventory?
We still have quite a bit of inventory left over from our ES Market, and we accumulate seconds and overstock throughout the year from returns and pattern updates. You can read a full list of what to expect of these garments on our blog.
Is there a maximum of what someone can purchase?
No maximum! Should you want to buy multiple pieces, you are free to do so. Just remember that all Sample Sale purchases are final sale!
What is the quality of Overstock garments?
Our backstock garments are in new and perfect condition. These include returned items and extra pieces produced by our team. You can read more about what is included in each sale release on the blog.
Why is a garment labeled Seconds?
There are a number of possibilities as to why a garment is in the Sample Sale. One-offs, discontinued pieces, prototypes, and minor damages are just a few examples. See our glossary below for a full list of descriptions of what you can expect of a garment!
If I place something in my cart, is it saved?
Due to the structure of the website, placing an item in your cart does not keep someone else from purchasing it. A Sample Sale garment is not safely yours until it has been purchased and the payment has processed!
Can I expect the sizing to be the same as current sizing?
Sizing discrepancies, minor shrinkage errors, and discontinued patterns are possibilities with a Sample Sale garment, so your garment may not accurately reflect what a current and properly constructed garment will fit like. We also do not recommend basing future orders off of your Sample Sale piece(s)!
When will my order ship?
You can expect your Sample Sale order to ship within 5–7 days of ordering! You’ll receive a confirmation email complete with tracking information once USPS has scanned your package.
Can I use my gift card?
Yes, you are welcome to use a gift card to pay for your purchase!
Can I cancel my order?
Due to the nature of the sale, and in the interest of maintaining an accurate count of our inventory, an order is unable to be canceled once it has been placed.
Can I change my order?
Due to the nature of the sale, and in the interest of maintaining an accurate count of our inventory, we are unable to change an order once it has been placed.
Can I return my order?
All sales are final! Due to the various conditions of these garments (see our glossary below), all Sample Sale items are non-returnable and non-refundable.
Can I exchange my order?
Because these garments are final sale, we are unable to offer exchanges on them.
Can you send a photo?
Due to the capacity and number of garments, offering individual photos of each garment is a difficult workflow for our small team to sustain and therefore something we are unable to offer here. We hope that our full list of descriptions below can serve as a guide to gain a better understanding of what condition your garment may be in!
Can you send measurements?
Due to the capacity of our team and the number of garments, offering specific garment measurements is a difficult workflow for our small team to sustain. For this reason, we are unable to provide specs for each garment.
Can I send my wishlist?
While we have offered personal shopping in the past, we are unable to take on those requests at this time. If you have your eye on something in particular and wonder if it will be included at some point, you can read about what to expect for future themed drops here!
What do Overstock and Seconds mean?
Please refer to our glossary below!
We have sorted through our online sample sale inventory and identified two categories of sample sale items that we feel comfortable selling online: 1) Overstock and 2) Seconds. Because there are not major, structural integrity-threatening damages in either of these categories, we feel good about selling these online, sight unseen.
Overstock includes perfect condition garments that we have on hand from customer returns or from photoshoots. We accumulate this inventory over time as customers return items that didn’t work for any reason and as we produce samples needed for photoshoots. When possible, we send unworn, perfect condition overstock out to new customers if the same item is ordered. However, because we offer so many variations in style, size, color, and length, our overstock inventory accumulates more quickly than it gets depleted. Occasionally, we need to liquidate some of this overstock for financial and space-saving reasons. This is one of those times!
Seconds include deadstock items, which are garments that may not have damage but that we can no longer sell, and garments with minor damages that do not impact the integrity of the garment. Deadstock includes discontinued styles and old versions of styles that have undergone sizing or pattern changes. We accumulate this inventory over time when we make a change or discontinue a style but still have some of those items on hand from previous customer returns.
Some examples of minor damages include small fabric flaws, creases, minor stains, light wear, and imperfect stitching. We accumulate this inventory over time when errors happen in production, when we receive fabric shipments with flaws, or when we receive slightly worn or damaged returns.
Here is a list of some of these minor damages with their descriptions:
- Slub: refers to inconsistently thick strands of yarn that appear as raised lines in the fabric. Slubs usually occur when the yarn is thicker in one area or when extra yarn is woven into the fabric.
- Nub: a bucket term for any small bump on fabric. Small nubs are usually inconsequential and add texture to our fabric. Larger nubs have the potential to create a hole in the garment.
- Some nubs are caused by bulky areas in the yarn not being woven in correctly, causing the yarn to kink and create a tiny loop.
- Some nubs are caused by knots, where two yarn ends have been tied together.
- Crocking: occurs when dye is not evenly distributed in the dyeing process, or when it is rubbed off due to friction or contact with another fabric. This is most commonly found beneath a large nub.
- Gout: caused when foreign fibers, often plastic or other unprocessed fibers in a contrasting color, are woven into the fabric.
- Miswoven: a catch-all term we use internally to describe flaws that are a result of an error in the weaving process. Common types of miswoven fabric flaws:
- End Out (Y-axis, warp): refers to a strand of yarn being broken on the Y-axis and the loom continuing to run, which will appear as a vertical line in the fabric or a vertical slub if the broken yarn is woven back into the fabric.
- Broken Picks (X-axis, weft): occurs when a strand of yarn is broken on the X-axis. This will look like a strand or several strands of yarn are missing across the width of the fabric. For the length of the broken pick, you will just be able to see the warp yarns, and therefore this area might look thinner/more loosely woven, especially when held up to light.
- Smash: occurs when several warp strands of yarns are broken and are partially woven back in. This generally looks like a very loosely woven area with several broken strands sticking out of the fabric. This is the most noticeable and least likely type of broken yarn to be in tolerance.
- Double End: occurs when there are two warp strands of yarns woven where one regular warp strand should be. This will look like an irregular/raised line running throughout the length of the fabric.
- Tight End: occurs when the tension of one warp strand of yarn is tighter than the others, causing the weft yarns to be a bit raised in one area. This damage can also cause the fabric to bow and appear warped in one area.
- Float: occurs when a strand of yarn skips over a few strands and is not fully woven into the fabric in one spot. This can occur on the Y-axis or the X-axis, but but are most commonly seen across the X-axis. This appears as a strand of yarn laying flat across the fabric. Floats are often out of tolerance because they are highly likely to be snagged and create a run in the fabric.
- Permanent Crease: can be caused by the fabric creasing as it passes through a finishing step at the mill. Most often we encounter what are called "roll-up creases," which occur when fabric is not properly rolled onto the bolt or is the incorrect size for the bolt. Permanent creases can also occur internally in our washing and drying process.
- Dryer Marks: faded lines caused by heat and the garment pressing against the barrel of the dryer.
- Color Bleeding: occurs when the dye from a darker-colored garment bleeds onto a lighter-colored garment in the wash.
- Discolored Yarn: visually similar to crocking, but is specific to yarn throughout the fabric. Discoloration is most likely a result of the wrong fibers being spun into the yarn, and therefore not holding the dye correctly.
- Shade Variance: when two pattern pieces on the same garment differ noticeably in shade.
- Minor Stains: a noticeable blemish or mark on the fabric, including but not limited to machine oil and marks from the production process.
- Tiny Holes: can happen in fabric due to nubs, incorrect sewing construction, broken yarns, and other minor mishaps.
- Minor Snags: Created when a sharp or rough object pulls a group of fibers, yarn, or a yarn segment from its normal pattern.
Imperfect Seams: generally not noticeable from a distance, does not impact the fit of the garment.
- Thread Tension: incorrect thread tension can cause a machine to skip stitches or to produce inconsistent stitch lengths, which can effect the integrity of a seam.
- Dull Needle: causes fraying or large puncture holes along the stitch line.
- Uneven Seam: wavy stitch line along the hem or seam.
- Discontinued Style: a style from a past season or collection that we no longer offer on the website.
- Discontinued Pattern: a pattern for a style we still carry, but has been updated due to a sizing change or a fit improvement.
- Light Wear or Fading: commonly found on outer seams when a garment has been lightly worn, often originating from customer returns or photoshoot samples.
- Out of Tolerance: when a garment measures slightly outside our fulfillment standards.
If you have any other questions, our Customer Relations Team is ready to help! Email us at email@example.com, and one of our team members will get back with you shortly.